Hardware vs. Software Wi-Fi Issues
A Wi-Fi connection issue can be either a hardware or software issue. Hardware issues are relatively easy to diagnose – all you have to do is to open the terminal and enter the following command: This is a simple way to check if your physical hardware is working. localhost works as an address to check the circuitry for your NIC. If this isn’t working, you may need to have some work done on the hardware, whether by yourself or from someone else. If that ping comes back clean or you don’t even see your Wi-Fi card, you likely have a software issue.
Install Drivers from Ubuntu ISO
If your distro isn’t detecting your Wi-Fi network at all, or if you’re getting errors, then you can try installing or reinstalling the Wi-Fi drivers from the Ubuntu ISO file. First, you need to download the Ubuntu ISO corresponding to your Ubuntu version. (Presumably, you need to download it on a different device or download it using your Ethernet connection on Ubuntu.) Place the Ubuntu ISO into the Home directory on Ubuntu. Then in the Terminal, enter the following sequence of commands to mount the Ubuntu ISO to a virtual drive: Go to “Software & Updates” from the dashboard, then in the new window, check the “CDrom with [your distro name and version] box” and enter your password when requested. Click the “Additional Drivers” tab, then select the “Wireless Network Adapter” option and click “Apply Changes.”
Issue One: Device Not Detected
If the wireless device is not detected by Ubuntu (or any distro for that matter), then you will need to access the Terminal and type the following command: if you use a plug-in USB wireless card/dongle and if you have an internal wireless card. If the response from these commands comes back with an output similar to the screenshot below, then you are in luck: Ubuntu can find the card. It is usually identified by “Network Controller” or “Ethernet Controller.” In the past, many Linux distributions have had difficulty finding the wireless card. Thankfully, support has gotten much better, so this is now a rare instance.
Additional Commands
You can also use the following command to test if the machine can see the wireless device; users may need to install lshw on their machine first. The output should resemble something similar to this: If this is the case, and the system finds the wireless card, you can proceed to installing the driver/module as described below.
Issue Two: Driver Module Missing
Following on from the successful lsusb and lspci commands, providing your Linux distro can see the wireless card, you can assume that the firmware is working, just that the system has no idea what to do with the card. This is where drivers or modules are needed. Go back to the terminal and type the following command: You will see a list of modules that are used. In order to activate your module, type the following command where “modulename” is the name of your chipset. For example, if your wireless chipset is “RT2870,” it would be as follows: After this, run the lsmod command again to see if it has loaded correctly.
Load Module Automatically at Boot
It is a rare occasion, but sometimes the module will not persist from boot. In this case, you can force it to load permanently. Enter the command below into the Terminal: The nano text editor will open. Add your module name at the bottom and save the file. You will need to reboot and check to see if the wireless card can now see networks to enable you to connect as normal. If you get stuck, then repeat the process. Thankfully, Ubuntu has some useful help pages in its online documentation that you can also read through. Additionally, you can use the built-in help within the terminal by entering:
Issue Three: DNS
It is rare that the DNS will be an issue; however, it is worth investigating should you still have connection issues. From the Terminal, type the following command to assess where the DNS is coming from: This will show you the LAN address of the router. If it doesn’t work, you may have to change “wlan1” to whatever your wireless uses. The following command can also be used to grab the designation: Once you have this information, your next method is to ping your router’s LAN address. If this works, try to ping Google’s DNS servers: With these results, you can establish where the DNS issue is. If all devices within your home or office are giving page load errors, then change the router DNS to Google or Open DNS servers. You’ll have to consult your router manufacturer for how to do this, but it is generally done within the admin pages, most commonly by logging onto 192.168.0.1 or similar. If your DNS issue is Ubuntu only, then follow these steps by using the Network Manager GUI:
Right click on Network Manager.Edit Connections.Select the Wi-Fi connection in question.Select IPv4 Settings.Change Method to DHCP Addresses Only.Add 8.8.8.8, 8.8.4.4 into the DNS server’s box. Remember the comma separating the IPs and don’t leave spaces.Save, then Close.
As a final step, either restart your machine or restart the Network Manager from the Terminal:
Issue Four: No Network Manager
Let’s say you have removed the Network Manager or uninstalled it by accident. This is a really troublesome situation: you have no Internet and no Network Manager, but there are things you can do. Assuming the package is still within your cache, you can go to the Terminal and enter: If you have removed this cache, then you can use an Ethernet cable to connect by plugging this into your Ethernet port and running the above command again. As a final step, if none of the above works, you will need to edit your configuration file. I selected gedit as the text editor, but you can use your preferred choice and amend the command. Amend it to read as follows: Then you can restart the interface by entering the below code: Further reading of the Linux Wireless subsystem can be found on the kernel.org wiki. With your Wi-Fi now up and running, why not celebrate by looking at the best ways to play Windows games on Linux? Or, if you don’t know all the ways you can rename files in Linux, then check out our guide on it.
